Understory

Group Messaging Tool

The Waitlist feature on Understory helps you capture potential customers when your experience has no available dates or existing dates don’t fit a visitor’s schedule.

Waitlist Overview and How-To

What to do when your booking flow worked before and suddenly fails — how to tell a technical incident from a setup issue.

Booking worked yesterday but suddenly stopped working

This article describes how to see the guests attending your event

Where do I find Event Bookings

How to create a manual booking and send a booking receipt to the customer

How to Create a Manual Booking

Move bookings to different events of the same experience. Includes guidance for locked event times and bulk moves.

How to move a Booking

A quick guide on how to cancel dates for an event

How to Cancel Dates for an Event

A walkthrough of how to download a guest list of a specific event, and what fields the file includes

How to download the guest list of an Event

A checklist for hosts when customers can't complete a ticket purchase, plus when to send the case to support.

Customers can't complete a purchase — troubleshooting for hosts

Bookings

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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