Group Messaging Tool
Overview
What it is: A built-in chat tool that lets you send group messages to all guests booked for a specific experience.
Key benefits:
Makes communication with guests faster and easier before and after events.
Helps you keep everyone in the loop with updates or last-minute changes.
Reduces no-shows and increases guest satisfaction by managing information in one place.
Core capabilities:
Send a message to all guests on a specific booking or event
View message delivery status (sent/seen)
Attach PDFs, images, or directions
Schedule messages in advance
Getting Started
Prerequisites
Must have at least one active event or booking
Your user role needs permission to manage guest communications
How to Send a Group Message
Navigate to Experiences - You’ll see a list of your upcoming and past event (dates).
Click Event → Choose “Message Guests” through the vertical dots (⋮) or message button- A messenger panel pops up beside your event details.
Write your message - ensuring clear communication to your guests.
Click “Send” - Your message is send instantly
Important: Guests will only receive messages if they have a valid email.
Common Use Cases
Event Day Reminders
When to use: To remind all guests about start time and what to bring.
Example: "Don’t forget, our Kayak Tour departs at 10AM tomorrow – please bring sunscreen and water!"
Last-Minute Changes
When to use: When weather or staffing causes time or location changes.
Example: "Due to rain, our Outdoor Yoga class will move to Studio B. See you indoors!"
Quick Tips
Use scheduled messages for late night updates so guests get them at a reasonable hour
Double-check guest contact info before sending – messages require up-to-date details
Power user tip: Use templates for common instructions to save time