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Booking worked yesterday but suddenly stopped working

What to do when your booking flow worked before and suddenly fails — how to tell a technical incident from a setup issue.

If your booking flow was working before and suddenly fails — for example with a "Page not found" error — without you having changed anything, follow this short checklist:

  1. Test the direct link. Open the experience via its direct link. Does booking work there?

  2. Test on another device. Try mobile and computer, and a private/incognito window.

When it's not your setup

If the direct link works, but a specific page (for example Upcoming events) does not — and the error is the same across multiple devices — it's not your setup. It's most likely a temporary issue on our side.

Send us a message in the chat with:

  • the link to the page that's failing

  • a screenshot of the error

We'll escalate it directly to our developers. You don't need to go through your storefront settings.

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