If your customers can't complete a purchase for a specific experience, work through these checks:
Is the date/event published and visible? Go to the experience and check that the selected date is active and not sold out or hidden.
Are there available spots? A date with no available spots can't be booked.
Is payment set up correctly? Check that Understory Pay or Stripe is connected under Company Settings → Payment.
Are ticket types and prices created? An experience without a valid ticket type can't be completed.
Test the purchase flow yourself in your storefront using a private browser window.
If the customer still gets an error after these steps — or if the error occurs across multiple devices — it's likely a technical issue.
Send us a screenshot of the error message and the link to the experience in question, and a colleague will investigate right away.