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How to move a Booking

Move bookings to different Events of the same Experience.

Updated over 2 months ago

Moving a booking in Understory allows you to change a guest’s reservation to a different date and time within the same experience. This is helpful if your guest requests a change, or if you need to adjust bookings due to availability. Moving bookings keeps all guest details and payments with the new date, and notifies the guest of the update.

How to move a booking

Requirements: Admin or Manager role, or permissions for Experience: View, Event: View, and Bookings: Edit

From the Homepage

  1. Click “Search for a booking” (on the Home dashboard) – Opens the search window

  2. Enter details (guest name, email, or experience) – See matching bookings

  3. Click the booking you want to move – Booking details open

  4. Click “Move” (top right of booking page) – Move booking window appears

  5. Choose a new date and time – Select from available slots

  6. Click “Move booking” – Booking is rescheduled, and guest is notified

From Sales

  1. Click “Sales” in the left menu – Sales overview loads

  2. Search or scroll to find the booking – Click on booking to open details

  3. Click “Move” (top right of booking page) – Move booking window appears

  4. Choose a new date and time – Select from available slots

  5. Click “Move booking” – Booking is rescheduled, and guest is notified

If you are already viewing the guest’s booking, you can simply click “Move” and continue from Step 4 above.

How moving a booking works

Moving a booking keeps the reservation within the same experience but changes the event date and time. All payment information, guest details, and booking status are carried over to the new slot. A new confirmation email is sent to the guest, and a record of this change will appear in the booking’s activity log. You cannot move a booking between different experiences—only to new times within the same experience.

FAQ

  1. Can I move a booking to a different type of experience? No, bookings can only be moved within the same experience.

  2. Will the guest be informed of the new date? Yes, a new booking confirmation email is sent automatically to the guest.

  3. Does payment status change when I move a booking? No, payment and outstanding balance stay connected to the booking regardless of the new date.

  4. Can I see a history of when and where bookings have been moved? Yes, the booking page shows where (and when) a booking has been moved to/from in the activity log.

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