Understory Pay is now available as our fully integrated payment solution.
If you are currently using Stripe, here’s what you need to know about switching.
Do I have to switch from Stripe?
Stripe is still supported.
However, we recommend using Understory Pay as it is fully integrated into your Understory back office and simplifies payment management.
You can choose when to activate Understory Pay.
What happens to my existing Stripe account?
Your Stripe account remains active and unchanged.
Understory does not have access to your Stripe account, and your transaction history will remain available inside Stripe.
What happens to previous transactions?
All historical Stripe transactions stay in Stripe.
New transactions will be processed through Understory Pay once it is activated.
Can I use Stripe and Understory Pay at the same time?
You can activate Understory Pay and choose when to transition fully.
If you are unsure about your setup, we recommend contacting our support team for guidance.
Do I need to close my Stripe account?
If you decide to fully move to Understory Pay, you will need to close your Stripe account directly with Stripe.
Understory cannot close or manage Stripe accounts on your behalf.
What changes for my bookkeeper or finance team?
If your bookkeeper previously accessed Stripe for reports and reconciliation:
They will now use your Understory back office instead
Invite them as a user
Assign them the Finance permission scope
All new payment reports will be available directly in Understory.
Is there any downtime when switching?
No.
Once Understory Pay is approved and activated, it becomes available in your checkout automatically.
There is no interruption to your booking flow.
How do I switch?
Activate Understory Pay from Company settings → Integrations
Complete the verification process (KYC)
Once approved, payments will automatically run through Understory Pay
You can read the full activation guide here: [link]