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Notifications in Understory

Learn about Notifications Understory: Notifications in Understory help you stay informed about important updates, bookings, events, and sales happening within your business.

Understory sends two separate kinds of email notifications: guest notifications (emails sent to your guests) and personal notifications (emails you and your teammates receive about activity in your account). This article covers both, and how to manage them.

Guest notifications

Requirements: Admin role or permission "Company settings: Edit"

These are managed at the company level — changes apply to every guest, regardless of which teammate is logged in. Everything is on unless you change it. Turn one off if you send the equivalent email from your own system instead.

  1. Press the arrow beside your name and company at the bottom left – Expands more options.

  2. Select Settings – Opens your company settings.

  3. Click the Notifications tab at the top – Shows guest notification settings.

  4. Use the toggles next to each notification type – Turn notifications on (green) or off (grey).

Bookings

  • Booking cancelled – When a guest's booking is cancelled

  • Booking confirmation – When a guest completes a booking

  • Booking moved – When a guest's booking is moved to another time

  • Booking reminder – Ahead of an experience a guest has booked

Events

  • Event cancelled – When an event a guest is booked on is cancelled

  • New dates available – When new dates open on an experience a guest is waiting for. This email is the only thing the waitlist does — with it off, guests can still join a waitlist but will never hear that a spot opened up.

Gift card

  • Punch card purchased – When a guest buys a punch card

  • Gift card purchased – When a guest buys a gift card

Invoicing

  • Invoice – When an invoice is issued to a guest

Personal notifications

These are emails you receive about activity in your account — separate from guest notifications, and managed per user. Each teammate chooses their own, independently of everyone else.

  1. Click your name/avatar – Opens your profile.

  2. Go to the Notifikationer section – Shows your personal notification settings.

  3. Use the toggles next to each notification type – Turn your own notifications on (green) or off (grey).

Bookings

  • New booking – When you receive a new booking

Gift card

  • Gift card sold – When you have sold a new gift card

FAQ

  1. Are notifications personal or company-wide? Both exist: guest notifications are managed at the company level and apply to all guests regardless of who's logged in. Personal notifications are managed per user — each teammate chooses their own.

  2. If I turn off a guest notification, what happens? The guest simply won't receive that specific email — for example, turning off "Booking reminder" means guests no longer get a reminder ahead of their experience.

  3. Are personal notifications the same for the whole team? No. Each user sets their own from their profile, so one teammate can have "New booking" on while another has it off.

  4. Can I set up notifications for one specific experience only? No. Neither guest notifications nor personal notifications can be limited to a single experience — settings apply across all experiences.

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