Skip to main content

How to Generate a Transactions Report

Learn about Generate Transactions Report: The Transactions Report in Understory gives you a clear overview of all financial activities—like payments, refunds, and gift card sales—processed through your booking system.

Updated yesterday

How to Generate a Transactions Report

  1. Click Grow in the navigation bar - Grow menu expands
    ​

  2. Select Insights - Opens the Insights dashboard
    ​

  3. Click Reports (top right) - You see a list of past reports
    ​

  4. Click + Report - Report generator window appears
    ​

  5. Select Type and choose Transactions - Type set to Transactions
    ​

  6. Pick your Start date and End date - Dates are filled in
    ​

  7. Click Generate report - Report is generated
    ​

  8. Wait until the report status shows Ready - Report is ready to download
    ​

  9. Click the download icon next to your report - Report downloads to your computer

🔍 What Does the Report Include?

Each row in the report represents a single transaction and includes the following information:

  • All transactions
    View all purchases, refunds, and gift card sales in one place.
    ​

  • Purchase value (totalValue)
    The total amount paid by the customer.
    ​

  • Net payout (netPayout)
    The amount you actually receive after deductions such as fees and VAT.
    ​

  • Payments and refunds
    The type column indicates whether a row is a booking, refund, or giftcard transaction.
    ​

  • Gift card sales
    Transactions marked as giftcard help you distinguish between gift card and regular bookings.
    ​

  • Fees (paymentFee & holdbarFee)
    See fees charged by the payment gateway (Stripe) and the platform (Understory/Holdbar).
    ​

  • Currency and VAT
    All transactions are shown in the relevant currency. VAT can be derived for accounting.

How the Transactions Report Works

The Transactions Report includes each individual transaction that occurred within your chosen date range. Each row has details such as the total value, net payout (the amount you receive after fees and VAT), transaction type (e.g. booking, refund, or gift card), and separate columns for platform and payment gateway fees. Everything is shown in the correct currency for easy reconciliation with your bank or accounting software. This makes it easy to understand your payments, check fees, track refunds, and distinguish gift card sales separately from bookings.

Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗

Did this answer your question?