How to Generate a Transactions Report
Click Marketing in the navigation bar — the Marketing menu expands
Select Insights — opens the Insights dashboard
Click Reports (top right) — you see a list of past reports
Click + Report — the report generator window appears
Select Type and choose Transactions — type is set to Transactions
Pick your Start date and End date — dates are filled in
Click Generate report — the report generator window closes by itself and a "Generating..." notification appears; your new Transactions report should show in the list of reports. If an error alert saying "An error occurred while sending the request. Please try again." appears alongside the notification, the report was not created — reload the page to check the list, and generate the report again
Wait until the report status shows Ready — the report is ready to download
Click the download icon next to your report — the report downloads to your computer
Which columns does the report contain?
Each row represents a single transaction — a purchase, a refund or a gift card sale.
ColumnWhat it means
totalValue
The total amount paid by the customer, including VAT.
netPayout
The amount you receive after deductions such as fees and VAT.
type
Whether the row is a booking, refund or giftcard transaction.
paymentFee
The full cost of processing the payment. This already includes the acquiring cost from our payment provider, Adyen. There is no separate provider fee added on top.
transfer
A single payout from your Understory Pay balance to your bank account. One transfer entry corresponds to exactly one line on your bank statement.
currency
The currency the transaction was made in.
There is no separate VAT column in the Transactions Report. VAT is contained in the difference between totalValue and netPayout, together with the fees. If you need VAT broken out per sale for your bookkeeping, use the Bookings Report instead.
If you use Stripe rather than Understory Pay, processing fees are charged by Stripe directly and payouts follow your Stripe payout schedule. The paymentFee and transfer columns above apply to Understory Pay.
Transactions Report vs. payout overview
These two views answer different questions, and mixing them up is the most common source of confusion.
ViewShowsUse it whenTransactions Report Marketing → Insights → Reports
Every individual payment, refund and gift card sale, with the fees deducted from each
You need to see what a specific booking earned, or you need a line-by-line export for your accountant
Payout overview Company Settings → Payment
The money actually transferred to your bank account
You are matching Understory against your bank statement
If a payout amount does not match what you expected, start with the payout overview and work backwards to the transactions it covers.
Is there a separate payout report?
Yes. Every payout you receive gets a Payout Summary PDF report.
Each payout has a Payout Summary PDF under Settings → Payments → Reports. It summarises the payout and lists each transaction grouped by booking, gift card, punch cards, refunds and transaction fees. It does not include VAT, as VAT is not payout related. The report shows once Adyen has processed the payout, which happens once a day, so it follows the payout schedule you have set up.
The payment reports you can generate yourself are available from that same page, together with filtering options to help you navigate the different reports. They can still be found under Marketing → Insights → Reports, where the non-payment reports also live.
To match a payout against your bank account, open the Payout Summary PDF for that payout. You can also cross-reference the transfer rows in your Transactions Report for the same period — each transfer row matches one line on your bank statement.
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