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Getting Started Guide

Updated over 2 months ago

Here’s a quick 4 step guide to help you get set up smoothly with Understory.
Heads up - you’ll need a computer to complete the steps. If you need help, feel free to reach out.

1. Invitation to account

Accept the invite to your Understory account: A separate invite is sent to your email from [email protected]

2. Create an experience and/or event

We've set up your experiences and events, but some details might be missing if we can't find the information.


If you need to fill in any gaps, you can find a guide here:
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​Create experience
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Create event

3. Set up payments with Stripe


To start getting bookings, you’ll need to set up payments with Stripe. Follow the step-by-step guide below to see how it's done:

  1. Go to Settings and then Integrations

  2. Fill in your email

  3. Authenticate yourself - We recommend using your phone instead of downloading a separate app

  4. Secure your account with a mobile number

  5. Save your emergency backup code

  6. Basic business information

  7. Information about your business

  8. Verify personal details

  9. IBAN number

    • Find this on your web-bank or bank statement

    Payment Schedule

    • We recommend automatic every week

  10. Add public details for customers

    • Information shown on customers bank statement

  11. Value-added tax (VAT)

    • Choose “Not right now” - Correct information is already provided in Understory

  12. Review and submit

4. Connect Understory to your website

  1. Choose your booking solution
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    1. Storefront
      Our all-in-one solution - with an optional overview, a detail page, and a built-in booking flow.
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      ​It’s perfect if you want to manage, update, and showcase your experiences in one place - without juggling multiple tools.

    2. Checkout
      Our full-screen booking flow. Your guests can book straight from your page, with a clear “Book” button that links directly into the flow.
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      ​Perfect if you who want a seamless integration, but still like a marked transition to the booking itself.

    3. Widget
      A booking widget you can place anywhere on your site. The flow starts right there on your site - no redirects.


      ​It’s built for you if you want a fully integrated setup where guests can start booking without ever leaving your page.

    4. WordPress Plugin
      Embed your Storefront or upcoming events directly on your site.
      ​
      ​It’s the right fit if you want a fully integrated booking solution while keeping complete control of your brand and design.
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  2. Add the link or script from your preferred booking solution to your website or social media profiles. Click here to get started.

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