Once Tripletex is connected, you tell Understory which accounts in your Tripletex chart of accounts each type of transaction should be posted to. Nothing syncs until this is done. This article walks through every section of the Tripletex setup page.
Before you start
Tripletex needs to be connected. See Connect Understory to Tripletex first.
The accounts need to exist in Tripletex. Understory only lists accounts from your Tripletex chart of accounts — it never creates them. Set up any missing accounts in Tripletex first, then come back.
Have your accountant on hand if you're unsure. Norwegian charts of accounts vary, and the right choice depends on how your business is set up.
Every account field searches your Tripletex accounts by both number and name, so you can type either.
How to open your Tripletex setup
Go to Accounting in the left menu
Open the Settings tab — you'll see the Tripletex row under Integration
Click Set up (or Configure if you've been here before) — the Tripletex setup page opens
When you're done, click Save at the bottom.
Which fields are required
You have to fill in these before anything can sync:
Section | Required fields |
Global settings | Voucher type |
Sales documents | Sales revenue with VAT, Sales revenue without VAT, Deferred income |
VAT codes | One Tripletex VAT code for each rate you sell at |
Revenue | Sales incl. VAT, Sales excl. VAT, Booking fee |
Gift cards and prepayments | Prepayments, Experience gift cards, Monetary gift cards, Gift card breakage revenue |
Payment provider fees | One fee account for each connected payment provider |
Payment provider settlement | One payment type and one clearing account for each connected payment provider |
Punch cards | Punch card liability and Punch card breakage revenue — only if you use punch cards |
Everything else — departments, projects, per-experience sales accounts and the adjustment accounts — is optional, but filling them in gives you a more detailed ledger.
Global settings
Voucher type — the Tripletex voucher type your manual entries are booked under. Understory suggests one named Manuelt bilag if it can find it.
Check the suggestion. Not every Tripletex account has a manual voucher type. If yours only has document-driven types such as Utgående faktura or Betaling, entries booked under them are refused, and you'll need to create a manual type in Tripletex first.
Sales documents
Every booking sale becomes a numbered sales document in Tripletex. These accounts decide where that document books to.
Sales revenue, with VAT (required) — for sales that carry VAT
Sales revenue, without VAT (required) — for VAT-exempt sales
Deferred income (required) — where the revenue waits until the experience is delivered
You can also choose to leave settlement vouchers unposted for review, so they arrive as drafts rather than being booked straight away. This needs the Advanced Voucher permission on your Tripletex token.
VAT codes
Understory has to tell Tripletex which VAT code each of your rates corresponds to. Fill in one for each rate you sell at.
This is not a free choice. Each revenue account in Tripletex is locked to a particular VAT code, and the code you pick has to match the account you're booking to — Tripletex rejects the posting outright if they disagree.
If your business is exempt from VAT, map your 0% rate to the code your revenue account actually uses. That may not be the one that simply looks like zero — your accountant can tell you which it is.
Revenue
Where your sales are booked.
Sales incl. VAT (required) — for anything you sell with VAT
Sales excl. VAT (required) — for anything you sell without VAT
Booking fee (required) — where booking fees passed on to your guests are booked
Using a different account for individual experiences. If one experience should book to a different revenue account than the rest, add it under Experience, pick the experience, and choose the account it should use instead.
Gift cards and prepayments
Where money you've received but not yet earned sits on the balance sheet.
Prepayments (required) — payments for bookings that haven't taken place yet. The amount moves to revenue when the experience is completed.
Experience gift cards (required) — outstanding gift cards for a specific experience
Monetary gift cards (required) — outstanding gift cards for an amount
Gift card breakage revenue (required) — where the value of expired gift cards is booked as revenue
Gift card adjustments — for manual corrections to gift card values
Punch cards
This section only appears if you use punch cards.
Punch card liability (required) — outstanding punch cards, until their punches are used
Punch card breakage revenue (required) — the value of punch cards that expire unused
Punch card adjustments — for manual corrections
Payment provider fees
One account per payment provider you've connected, for example Understory Pay fee. This is where the provider's fee is booked as a cost at the time of the transaction. An account is required for every provider listed.
If the section is empty, you haven't connected a payment provider yet.
Payment provider settlement
For each payment provider, two things:
Payment type — the Tripletex payment type that provider settles with. Only payment types set to show on orders appear here.
Clearing account — where money you've taken sits as a receivable until the provider pays it out to your bank.
The clearing account should be its own purpose-named account. Don't use your real bank account — the money isn't there yet — and don't flag it as a bank account in Tripletex, or it gets pulled into your bank reconciliation.
Departments and projects
Both are optional and both only appear if you have them in Tripletex.
Departments map your Understory locations to Tripletex departments, so your ledger shows which location the revenue came from. Projects work the same way, for Tripletex projects.
In each case, add a row per location you want mapped. Locations without a mapping are posted without a department or project.
If entries fail to sync
Open Accounting → Activity to see the status of each entry — Pending, Synced or Failed. Click a failed entry to see why, fix the cause, then retry.
1. "The account's VAT code is wrong"
The VAT code you mapped doesn't match the account it's booking to. Go back to VAT codes and pick the code that account is locked to.
2. A missing organisation number or bank account
Tripletex won't create any invoice until both are registered on your company. Understory shows you which one is missing at the top of the setup page.
3. "Illegal value" on a voucher
The voucher type isn't a manual one. Create a manual voucher type in Tripletex, then select it under Global settings.
4. A banner says configuration is missing
A new field has been added that needs mapping before entries can sync. Open the Tripletex setup page, complete the highlighted fields and save.
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