You can add or change the card that pays for your Understory subscription yourself, at any time. It is handled in the same place as the rest of your subscription — you do not need to contact support.
How to change your card
Click the small arrow in the bottom left corner — opens your company menu.
Go to "Company settings" — opens the company settings area.
Click the "Payments" tab — gives you access to subscription and billing.
Choose "Manage subscription" — here you can change your plan, add or change your payment card, and cancel.
Add the new card, or edit the existing one — follow the on-screen prompts.
Confirm and save — the change takes effect immediately, and your next invoice is charged to the new card.
A colleague is leaving and their card is on the account
This is the most common reason for changing the card, and there is nothing special you need to do. Add the new card under Manage subscription before the old one is closed, and the next invoice is charged to the new card.
You do not need the departing colleague present, and you do not need to move the account to a different user. The card and the user account are separate — changing the card does not affect anyone's login or access.
Good to know
This is your subscription card only. It is what you pay Understory with. It is not related to how your guests pay you — that is Understory Pay, set up separately under Company Settings → Payment.
An expired or declined card is fixed the same way. Add a valid card under Manage subscription and the outstanding invoice is retried.
Changing the card does not change your plan. Your plan, billing cycle and renewal date stay exactly as they are.
Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗