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Plan Management in Understory: Managing Your Subscription

Plan Management in Understory lets you easily choose, upgrade, downgrade, or cancel your subscription plan directly in your Backoffice.

Updated this week

Whether you’re just starting with Understory or you’re an existing customer, subscription and billing are managed in one simple, self-service flow. You can pick the right plan for your business, toggle between monthly and yearly billing, and update payment information or cancel whenever necessary. Read more about pricing here.

How to Choose or Change Your Understory Plan

For New Customers (Signing Up)

  1. Go to Understory sign-up page – Sign up for a new account.
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  2. Complete your profile – Progress through the onboarding setup.
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  3. Choose a subscription plan – Select between Starter, Growth, or Enterprise, and pick monthly or yearly billing.
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  4. Enter billing and payment details – Add your payment card and billing address.
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  5. Finish onboarding steps and start using Backoffice – Your plan is now active and your Backoffice is ready.

For Existing Customers (Managing Your Plan)

  1. Click the small arrow in the bottom left corner – Opens your company menu.
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  2. Go to “Company settings” – Opens company settings area.
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  3. Click the “Payments” tab – Access subscription and billing.
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  4. Choose “Manage subscription” – View existing plan and options.
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  5. Select a new plan or cancel subscription – Follow on-screen prompts to confirm changes.
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  6. Confirm and save changes – Updates are made immediately.

How Plan Management Works in Understory

With Understory’s Plan Management, you stay in control of your subscription from inside your Backoffice, without needing to contact support. You can easily compare features and prices, switch between available plans for more flexibility, or cancel when your needs change. Plan changes and cancellations take effect based on your current billing cycle, and you’ll always see any costs or upcoming changes before confirming.

Business value: This gives you full flexibility to scale your plan as bookings grow, reduces admin time, and ensures transparent billing—all from one place, anytime you need it.
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Note if you can’t change your plan you will have to contact Understory support for further action.

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