Images are added on the experience itself. There is no separate media library in Understory.
Where to add images
Click Experiences in the navigation bar — opens the Experiences list.
Click the experience you want to edit — opens the experience. Click the experience itself, not the quick actions on the list row.
Go to the Details tab — this is where the experience name, images and descriptive information live.
Upload your images — they appear on the experience page in your storefront.
Save, and publish the experience if it is not already live.
The same Details tab is used whether you are creating a new experience or editing an existing one. See How to create an Experience for the full template.
Tips for good images
Avoid text on your images. Images are displayed differently across devices (desktop, mobile, tablet) and formats (horizontal and vertical), so text is often cropped or becomes unreadable.
Use high-resolution photos. Images are scaled to fit different screens, and a small image will look soft on a large display.
Show the experience, not the logo. Guests decide from what the activity looks like.
If you cannot find the image section
The most common reasons:
You are not inside the experience. The image section only exists inside the experience, on the Details tab. It is not on the Experiences list view and not in the calendar.
You are on an event rather than the experience. Individual dates (events) hold capacity, location, languages and resources — not images. Images belong to the experience that the dates sit under.
You are on a different tab. Booking, Price, Availability and Visibility do not contain images. Go back to Details.
Still cannot see it? Send us a screenshot of what you are looking at in the chat and we will point you to the right place.
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