Understory Meta Ads is a tool for advertising your storefront or experiences online. Sometimes, you may want to deactivate an experience you’re currently advertising, for example if it’s fully booked or the event is over. Here’s how you can easily deactivate (cancel) your ad for an experience in Understory Marketing.
How to deactivate an experience ad in Understory Marketing
Click Marketing in the main menu – Marketing menu expands
Select Meta Ads – Meta Ads dashboard opens
Find the experience you want to deactivate – Experience is listed under 'What you are advertising'
Click the three dots ( ... ) next to the experience – Options menu appears
Click "Deactivate” – Experience ad is deactivated
How deactivating works
When you deactivate an experience in Understory Marketing:
The ad for that experience stops running
People can no longer click or see that ad
You can always reactivate the experience in the future by using the same menu
Deactivating is useful if an experience is sold out, dated, or you want a break from advertising but wish to keep your setup for future use. This does NOT delete your experience from Understory—only stops the ad from showing.
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