The Customer Debt Report gives you an overview of outstanding liabilities in the form of gift cards that have been issued but not yet fully redeemed. This is essential for understanding your future service obligations and for accounting purposes.
🔍 What Does the Report Show?
Each row in the report represents an individual gift card issued through your system. The report contains the following key details:
Gift Card Code
A unique identifier for each gift card.Issue Date
When the gift card was created and sent to the customer.Customer Email
The email address of the recipient or buyer of the gift card.Gift Card Value (EUR)
The original value of the gift card at the time of issuance.Redeemed Amount (EUR)
The total value that has already been used.Outstanding Balance (EUR)
The remaining value available to be spent — this represents your current customer debt.Expiration Date
The last date the gift card can be used before it becomes inactive.
🖼 Example of the Report
Here’s a preview of how the Customer Debt Report looks when downloaded and opened:
📥 How to Request the Report
To request this report, use the standard report request flow:
👉 How to request reports
💡 Why This Report Matters
Provides transparency around your outstanding gift card liabilities
Helps with cash flow forecasting and revenue recognition
Supports your finance team with compliance and accurate reporting
Enables customer support to assist with gift card inquiries
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