Content of the article
Complete video walkthrough of how to create an experience
A step-by-step guide
General advice and tips
Our vocabulary
Video guide
Step by Step guide
Go to experiences
Find the experience that needs to be amended
Click the specific event that you want to cancel
Click the red "cancel button" in the right corner
Write a message to the participant(s)
Choose to cancel with or without refund
It's also possible to cancel from the eventlist by using the three dots on the right side of the event - as shown in the video
General advice
The participants and guides automatically receive an email about the cancellation with your text.
Remember you can move a customer to a different event within the samme experience.
The message is a good opportunity to inform the customers about similar events or experiences. This could ensure the customer stays in your business.
Vocabulary
We use a lot of different words for our system.
If you want to see the complete overview of our vocabulary click here:
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