Understory

You can send your guests their booking reminders, cancellation messages and your own messages on WhatsApp — where many guests read their messages first. Each message is sent from Understory's WhatsApp account, with your company name at the top so guests know who it is from.

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When WhatsApp is switched on, these messages go out on WhatsApp as well:

Booking reminders — sent at the time you set under Booking reminders → Time before event

Cancellation messages — when a booking or an event is cancelled

Messages you send to guests — with Message guests on an event

- Booking reminders — sent at the time you set under Booking reminders → Time before event
- Cancellation messages — when a booking or an event is cancelled
- Messages you send to guests — with Message guests on an event

Guests need a phone number on their booking to receive WhatsApp messages. If phone numbers are optional on your storefront, Understory offers to require them across all your storefronts when you switch WhatsApp on.

Click <a href="https://backoffice.understory.io/sales/bookings" rel="nofollow noopener noreferrer" target="_blank">Sales</a> in the navigation bar – The Sales page opens

Click <a href="https://backoffice.understory.io/sales/setup" rel="nofollow noopener noreferrer" target="_blank">Manage</a> (top right) – Your booking settings open

Find Guest notifications and switch on WhatsApp – A prompt shows the price per WhatsApp message

Accept the price – WhatsApp notifications are on

Choose which notifications to send on WhatsApp

1. Click <a href="https://backoffice.understory.io/sales/bookings" rel="nofollow noopener noreferrer" target="_blank">Sales</a> in the navigation bar – The Sales page opens
2. Click <a href="https://backoffice.understory.io/sales/setup" rel="nofollow noopener noreferrer" target="_blank">Manage</a> (top right) – Your booking settings open
3. Find Guest notifications and switch on WhatsApp – A prompt shows the price per WhatsApp message
4. Accept the price – WhatsApp notifications are on
5. Choose which notifications to send on WhatsApp

WhatsApp messages are charged per message sent. You pay €0.07 per message sent to a guest. Messages are added to your invoice at the end of the month.

Text messages (SMS) are a separate setting just above WhatsApp, and you can use both at the same time.

Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗

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Send guest notifications on WhatsApp

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