Skip to main content

Open hours: let guests choose their own start time

Not every experience runs at fixed times. With open hours, you set when you are open and how long a booking can last, and guests choose the exact start time that suits them. It is made for rentals, self-guided tours and entry that is limited by your resources — like bikes, kayaks or rooms.

The other option, specific times, works as before: you add the dates and times, and guests pick one of them.

How to set up an experience with open hours

  1. Click Experiences in the navigation bar – Your experiences open

  2. Open the experience and click Edit – Or create a new experience

  3. Go to the Booking step and choose Open hours under Booking availability – You set the open hours; guests pick any start time

  4. Click Continue in the "Switch to open hours?" prompt – Only shown for an existing experience. Your tickets are reset and any events you have added are deleted, so you set them up again in the next steps

  5. Go to the Price step and set a price for each duration

  6. Go to the Availability step and set your open hours

  7. Click Save changes – The experience is now booked on open hours

If you close the editor without saving, your experience keeps its current setup.

What your guests see

On your storefront, guests book in a few steps:

  1. Choose tickets and a duration

  2. Choose a location, if the experience runs at more than one

  3. Choose a date — the calendar only offers days with room for the chosen duration

  4. Choose an exact start time within your open hours

  5. Pay as usual

Bookings you make yourself

Create a booking: Click + Booking on the experience or in the calendar, and choose the start time and duration.

Move a booking: Open the booking and pick a new start time. The booking keeps its duration, and the new start time may be outside your open hours — useful for private bookings. Guests can't move open-hours bookings themselves on the storefront yet.

Good to know

  • Switching an experience between specific times and open hours resets its ticket setup, so plan the switch before bookings come in.

Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗

Did this answer your question?