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How to Pause Your Subscription During the Off-Season

Seasonal business? Learn how to pause your Understory subscription without cancelling, so you keep your setup and pay nothing during the break.

Who is this for? Seasonal experience providers who want to take a break and reopen later.

In short: You don't need to cancel. Understory can pause your account so you neither pay nor lose your setup during the paused period.

How to Pause

  1. Contact us via the chat window at the bottom right, or email [email protected], with the period you'd like to pause.

  2. We confirm and pause the subscription — no billing during the paused period.

  3. Your storefront can be set to dormant so guests can't book during the pause (let us know if you'd like this).

  4. When your season starts again, we reactivate your account with everything intact.

Pause vs. Cancellation

  • Pause = a temporary stop; everything is kept.

  • Cancellation = permanent closure; data may be lost.

If you're in doubt, choose pause.

Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗

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