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How to create a ticket with multiple VAT rates

Split a single ticket's price across multiple VAT rates — for experiences that combine goods or services taxed differently, like admission plus food.

Sometimes one ticket covers things that are taxed at different VAT rates — for example an event ticket that includes both admission and a meal. Instead of creating separate tickets, you can split a single ticket's price into multiple price items, each with its own VAT rate.

You can do this both when creating a new experience and when editing an existing one — the ticket setup is the same in both flows.

How to add multiple VAT rates to a ticket

Requirements: Your company must have a payment provider set up and at least one VAT rate configured. VAT fields only appear for VAT-registered companies.

  1. Go to the Booking rules step — when creating a new experience or editing an existing one, open the Booking rules step and scroll down to the tickets area.

  2. Find the ticket you want to split — each ticket type is shown as its own card (Ticket, Ticket 2, and so on).

  3. Set the first price item — enter the amount in the Price field and choose a rate from the VAT rate dropdown. This is the ticket's base price.

  4. Click Price item — the + Price item button adds another price row.

  5. Enter the second amount and pick its VAT rate — the dropdown automatically hides any rate you've already used, so each price item gets a different one.

  6. Repeat if needed — add as many price items as you have distinct VAT rates.

  7. Check the total — once you have more than one price item, a Guests pays … (VAT included) summary appears, showing the combined price your guest will pay.

The prices you enter are always VAT-included (gross) amounts. The VAT is calculated from within each amount, not added on top.

Rules to keep in mind

  • Each price item must use a different VAT rate. You can't use the same rate twice in one ticket — if you try, you'll see the message "Each price item must use a different VAT setting."

  • The base price item can't be removed. You can delete any additional price items using the trash icon, but the first one stays.

  • The total is the sum of all price items. Your guest pays one combined price; the split only affects how VAT is reported.

Adding a new VAT rate

If the rate you need isn't in the dropdown:

  1. Open the VAT rate dropdown and select Add VAT rate at the bottom.

  2. Fill in the details — give the rate a Name, enter the Rate in percentage, or tick VAT exempt for a zero/exempt rate.

  3. Save — the new rate becomes available immediately and can be reused on any ticket.

You can also manage your standard VAT rates on the Payments page under VAT Rates, where you can set one as the default.

A note on wording

If your company is in a country that doesn't use VAT, you'll see Tax rate, Tax exempt, and Add tax rate instead of the VAT equivalents. The feature works exactly the same way.

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