Onboarding ensures your business is verified and set up for secure, reliable transactions. Follow the steps below to start accepting payments with Understory Pay.
How to onboard with Understory Pay
Log in to your Understory back office - Dashboard appears
Go to Company settings → Integrations - Integrations list displays
Select Understory Pay - Understory Pay integration window opens
Click Get started - Onboarding page appears
Click Get started again in the popup - Adyen onboarding flow opens
If your company information isn’t prefilled, enter the required details - Input fields completed
Complete KYC (Know Your Customer) process - Fill in business details, ownership/decision makers, customer support info, and add a verified bank account
Review, sign, or download any required legal disclosures - Required contracts signed
Submit for approval - Await confirmation from payment provider (Adyen/Understory)
Get approved and go live - Start accepting payments through Understory Pay
How Understory Pay onboarding works
Understory Pay uses a secure onboarding flow with Adyen to verify your business, confirm legal compliance, and connect your payout bank account. You'll fill in your business type (company, sole proprietorship, partnership), provide required documents, and complete identification checks. After approval, your account is enabled to quickly receive customer payments online, helping you manage ticket sales and bookings from a single platform. This process ensures industry-standard security and compliance, protecting both your business and your customers.
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