The External Check-in feature lets you share check-in access with people who don't have an Understory account. This is useful when you have volunteers, staff, or helpers who only need to check in guests — without access to the rest of your Understory account.
How to generate a check-in passcode
Go to the event you want to share check-in access for - Event details page opens
Click "View passcode" in the information section - A popup with the passcode appears
Copy the 6-digit passcode and the link - Share these with your helper
How to check in guests using a passcode
Share these instructions with the person who will be checking in guests:
Go to the check-in page: backoffice.understory.io/checkin
Enter the 6-digit passcode - Check-in page opens
Click "Submit code" - Guest list is displayed
Check in guests - Use the guest list or QR scanner
The external check-in page works just like the regular check-in page. Your helper can:
Search for guests by name or email
Click "Check in all" to check in a whole booking
Expand bookings to check in individual tickets
Use "Scan tickets" to scan QR codes
Good to know
The passcode is event-specific — each event has its own unique passcode. The passcode will only be generated when viewed.
The passcode expires 24 hours after the event ends — it cannot be used after that
The link is always the same — the passcode determines which event the helper can access
Helpers can only check in guests — they cannot see or change anything else in your account
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