Managing Guest Capacities in Understory Bookings and Events
Understory provides flexibility in managing guest capacities for your experiences and events. Understanding how these capacities are managed will help you efficiently plan and update your bookings.
How to change the capacity on a scheduled event
This is the most common task, and it is done on the event itself — not on the experience.
Click the date you want to change — the event opens
Click Edit — the event becomes editable
Adjust the capacity — set the number of guest spots you want and save
Note: once a booking has been made on a date, the date itself can no longer be changed.
If you open the event and there is no capacity field where you expect one, do not keep guessing — reach out to us in the chat and we will look at the specific event with you.
Experience-Level and Event-Specific Settings
In Understory, experience-level settings and specific event instances operate independently:
Experience-Level Settings: These define the default capacity setting for your experience. Adjusting guest capacity here does not automatically update capacities for events that are already scheduled. For example, if you update the guest capacity of an experience, that change will apply only to events created after the modification.
Event-Specific Settings: Once an event is created, its capacity must be managed independently from the experience. To update capacity for a scheduled event, edit that specific event directly using the steps above. Changes to the parent experience won't affect existing events or the calendar display.
Calendar and Event Updates
When managing your events, it is important to note:
If you modify the overall experience settings, those changes won't retroactively update already-scheduled events. Be sure to edit any scheduled events individually to reflect desired updates.
System Memory of Prior Inputs
Understory's system is designed to streamline future event scheduling by remembering the most recent guest capacity entered. For example:
If you set a specific capacity for an event, the system will use this value as the default when scheduling new dates for that same experience in the future.
This feature ensures you don't have to repeatedly re-enter the same values, saving time and creating a consistent booking experience.
Related Topics
Did this answer your question? If not, please reach out to us in the chat window at the bottom right, and we'll be happy to help 🤗