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Calendar in Backoffice

Calendar Backoffice: The Calendar in the Understory backoffice allows you to easily view, manage, and organize all your experience events in one place.

Updated over a month ago

It provides a clear monthly, weekly, or daily overview of your scheduled experiences, showing bookings, guest counts, and event status. Use it to quickly check your availability, manage bookings, communicate with participants, and update or cancel events as needed.

How to use the Calendar in Backoffice

  1. Click "Calendar" in the navigation menu - Opens the Calendar view
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  2. Choose your preferred view (Month/Week/Day) - Adjusts the calendar layout
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  3. Filter by location or experience as needed - Shows only relevant events
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  4. Click on a date or event to see details - Opens event info and actions
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  5. Use settings to filter by guide, language, or booking status - Customizes visible events

    1. Toggle “Grouping” on under Settings to organize your calendar by experience. This view is a great option for hosts with many different experiences who need a quick overview.

  6. To add a booking, select an event and click "Add booking" - Opens manual booking form
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  7. To message participants, select an event, open options, and choose "Message all" - Opens message dialogue
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  8. To cancel an event, select an event, open options, and choose "Cancel" - Shows cancellation options
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  9. (Optional) Connect your calendar to Google, Apple, or Microsoft calendar under Settings - Syncs events externally

How the Calendar Feature Works

The Calendar provides an at-a-glance overview of all your scheduled experiences across locations and types. You can switch between month, week, or day views, making it easy to plan ahead or focus on a specific timeframe. Filters let you focus on specific experiences, guides, or event statuses, ensuring you see just what you need. Clicking an event reveals guest lists and management tools so you can add bookings, contact attendees, or cancel if necessary. Connecting to your own digital calendar helps keep your business and personal schedule in sync. This feature simplifies everyday management, helping you avoid double bookings and offering great customer service by sending confirmations and updates directly.

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