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How to pass on booking fees to your guests

pass booking fees guests: Passing on booking fees to your guests means they will pay the Understory booking fee in addition to the ticket price, instead of you covering the fee as the provider.

Updated over 2 months ago

This can help keep your listed ticket prices lower and clearly show guests the breakdown of charges at checkout.

How to pass on booking fees to your guests

Requirements: You need permission to manage sales settings.

  1. Click Sales in the navigation bar – Access your bookings and fee settings
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  2. Click the Manage button on the right – Open sales settings
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  3. Find the section 'Pass on booking fees to your guests' – Locate booking fee options
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  4. Toggle the switch to turn it on – Activated pass-through of fees
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  5. Choose the applied VAT rate for fees – Select the correct VAT rate from the dropdown

Once enabled, your guests will see the Understory booking fee added to their total during checkout, including VAT.

How this setting works

When you activate "Pass on booking fees to your guests," Understory adds the booking fee (plus VAT, if applicable) to each guest's order at checkout. This keeps your base ticket price unchanged and makes it clearer for guests how much they're being charged and why. You can select the VAT rate that applies to your business, ensuring you stay compliant. Your own payout remains for the ticket value, as your guests pay the booking fee directly to Understory.

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