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How to Set a Location

Set Location: Setting a location in Understory helps you organize where your experiences take place and allows your guests to easily find where to attend.

Updated over a month ago

How to Add a Location from Location Management

  1. Click “Experiences” in the left-side menu – Experiences page opens.

  2. Scroll down and click “Locations” in Properties section – List of all locations appears, if any have been created.

  3. Click “+ Location” button – New location form pops up.

  4. Fill out the location details (name, address, zip code, city, country, time zone, etc.) – Details entered.

  5. Click “Create” – New location saved and visible in locations list.

Tip: In Location management, you can also add Rooms, specify their capacity, and set buffer times.

How to Edit a Location

Editing lets you update details for a location if anything changes or needs correcting (like the name, address, or time zone).

  1. Click “Experiences” in the left-side menu – Experiences page opens.

  2. Scroll down and click “Locations” in Properties section – List of all locations appears.

  3. Click the location you want to edit – Location details open on the right.

  4. Click the three dots in the top right – Menu opens.

  5. Click “Edit” – Edit form appears.

  6. Update any needed details – Enter your changes.

  7. Click “Save” – Your changes are saved.

How to Add a Room to a Location

Add rooms if you host events in multiple spaces at one location. Each room can have its own capacity and scheduling settings.

  1. Click “Experiences” in the left-side menu – Experiences page opens.

  2. Scroll down and click “Locations” in Properties section – List of all locations appears.

  3. Click the location you want to add a room to – Location details open.

  4. Click “+ Add room” – Room form pops up.

  5. Enter the room name, capacity, and buffer time if needed – Room details entered.

  6. Click “Create” – Room is added to that location.

Read more about "Roomes" here (insert link when ready)

How to Delete a Location

Delete locations that are no longer used or created by mistake. This action cannot be undone.

  1. Click “Experiences” in the left-side menu – Experiences page opens.

  2. Scroll down and click “Locations” in Properties section – List of all locations appears.

  3. Click the location you want to remove – Location details open.

  4. Click the three dots in the top right – Menu opens.

  5. Click “Delete” – Confirmation prompt appears.

  6. Confirm the deletion – The location is removed from your list

How to Add or Set a Location While Creating/Editing an Experience

  1. Click “Experiences” in the left-side menu – Experiences page opens.
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  2. Click to create a new experience or edit an existing one – Experience editor opens.
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  3. Follow the "Create experience" flow and fill in location under "Set booking rules"
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    1. Editing a location on a existing experience: Click on a date and edit the location – Location dropdown opens.
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  4. Choose an existing location or click “+ New location” at the bottom – New location form pops up.
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  5. Fill out all required location details – Details entered.
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  6. Click “Create” – New location added and selected for your experience.

How the Location Feature Works

Adding locations helps you organize your experiences across venues and ensures all event details are clear for your team and your guests. Managing locations in the "Locations" section lets you build a list of sites and add granular details like rooms and venue layouts. Adding a location during the experience creation flow makes quick setup possible, so you can easily list new venues while setting up events without interrupting your workflow. This keeps your booking process smooth and your information accurate for guests.

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