Skip to main content
All CollectionsBookings
Booking Management

Booking Management

A guide on managing current bookings, including how to add tickets or update customer information

Updated over 5 months ago

Content of the article

  • Complete video walkthrough of how to manage bookings in your backoffice

  • A step-by-step guide

  • General advice and tips

Now, you have complete control over your bookings, making it easy to add extra tickets or include add-ons to existing bookings—simply manage everything from your back office and send a new payment link directly to your customer. Need to remove a ticket? Easily issue a refund through the back office. If a customer makes a typo, you can quickly update their details—such as name, email, phone number, or language—and resend the booking confirmation to ensure everything is accurate and up-to-date.

Video Guide

Step-by-Step Guide: Add/Remove tickets

  1. Find the booking you wish to manage.
    ​

  2. Click the pencil icon in the top-right corner of the booking information section.
    ​

  3. To update tickets, click the dropdown to adjust quantities and use the “+” and “-” buttons to add or remove tickets as needed.
    ​

  4. Choose the payment option: send a new payment link or select “No Payment” if no additional payment is needed.
    ​

  5. If you removed a ticket, decide if you’d like to issue a refund for the difference.
    ​

  6. Click Save to confirm changes. A new booking confirmation will automatically be sent to your customer.

Step-by-Step Guide: Edit customer information

  1. Find the booking you wish to manage
    ​

  2. Click the pencil icon in the top-right corner of the customer section
    ​

  3. Edit or change the information as needed
    ​

  4. Choose whether you want to resend the booking confirmation with the updated customer information.
    ​

  5. Click Save to confirm changes. A new booking confirmation will automatically be sent to your customer.

General Advice

Updating tickets for existing bookings provides a seamless experience for both you and your customer. Manage everything in one place and easily upsell without requiring a separate booking.

Did this answer your question? If not, please reach out to us in the chat window at the bottom to the right, and we'll be happy to help 🤗

Did this answer your question?